TERMS AND
CONDITIONS.

Organiser and scope

Ultra Trail Haute Ardenne (UTHA) is organised by Ultra Raid des 3 Vallées ASBL, also known as URD3V ASBL and ULTRA RAID ASBL. Belgian enterprise number (BCE): 0707.634.301.

These terms apply to the edition on 30 and 31 July and 1 August 2027, individual race entries and Full Experience packages. The base camp is at La Station – Baraque de Fraiture, Baraque de Fraiture 6, 6690 Vielsalm, Belgium. The association’s registered office is separate from the event venue.

The race pages, sporting rules and registration summary supplement these terms. The version provided when ordering forms part of the contract; an update does not retrospectively alter rights already acquired. Mandatory statutory provisions take precedence.

Registration, package and services

Registration is personal. Participants choose a race suited to their preparation and provide accurate contact details. Registration of a minor requires consent from their legal representative and compliance with the minimum age stated for the race.

Before you place your order, the race information and order summary specify your chosen days, the race’s main features, its price and the optional extras. A Full Experience package combines the races listed in the selected package; it does not automatically include paid services available at camp.

• Included: access to the bivouac / on-site campsite, in accordance with the arrangements communicated for the edition. No tent or sleeping equipment is provided unless expressly stated.
• Optional extras: catering services, massages and the UTHA running T-shirt, only if expressly selected.
• Shuttles: for point-to-point races, book your seat according to the published arrangements. Race registration does not automatically reserve a shuttle seat; any charge is stated before booking.

Paid registration is confirmed once payment has been validated and a confirmation has been sent on a durable medium, including by email, with the contractual information and applicable terms. If you have not received confirmation, contact the organiser before attempting payment again.

Prices, fees and card payments

Online registrations and payments are processed via Njuko. Accepted cards are VISA, Mastercard and CB. These payment methods must also be displayed at the start of checkout. Your bank may request authentication to authorise payment.

Prices are stated in euros, including applicable taxes. The total payable includes the race or package, all mandatory fees and only the selected extras. Any Njuko service fees, their amount and purpose are specified before ordering; no undisclosed fee may be added after confirmation.

The order summary allows you to check and correct your choices before confirming an order with an obligation to pay. Paid extras are not preselected. No surcharge is charged solely for paying electronically; service fees may not conceal a surcharge for card payment.

The applicable prices and availability are those presented when the order is placed. Prices still listed as “coming soon” cannot be used to conclude a paid registration without prior information about the total price.

No right of withdrawal for the race

Participants must be informed of this exclusion before placing their order. It is a statutory exception, not a general waiver of all refund rights or remedies.

Rights in the event of non-performance, cancellation or postponement by the organiser remain applicable. The exception does not automatically extend to purchases of goods or separate services: see the rules on optional extras and the T-shirt below.

Withdrawal from the race, changes and transfers

Subject to the participant’s mandatory rights, personal unavailability, injury, illness, a change in schedule, failure to start or withdrawal during the race do not entitle the participant to a refund of the race entry fee. This rule does not remove rights specific to optional extras or separately purchased goods.

Cancellation insurance is not assumed to be included. If cover is offered and voluntarily purchased, claims are handled in accordance with the cover, exclusions, supporting documents and deadlines in the policy provided before purchase.

To change distance or transfer a bib, use the options available in your Njuko participant area or contact the organiser before the race. Any change is subject to entry requirements and available places. Deadlines, any fees and the effect on the price are communicated before the change is accepted.

A transfer must be registered in the replacement participant’s name before they take part. Simply lending a bib is not permitted. No transfer fee or automatic right to change an entry applies beyond the terms actually offered to the participant.

Changes, postponement or cancellation by the organiser

The organiser may alter a route or stop a race where a measure is objectively necessary for safety, to comply with an authority’s decision or because performance has become impossible. Participants are informed as soon as possible of the reasons, the services affected and the consequences.

• Postponement before the start: the participant may accept the new date or request a refund for services not performed. A credit note or another edition cannot be imposed without their agreement.
• Definitive cancellation before the start: payments received for services not performed are refunded. Any rights to compensation remain unaffected.
• Material change: where a change substantially affects the agreed service, its consequences and the possibilities of terminating the contract and obtaining a refund are assessed in accordance with the participant’s statutory rights; the organiser has no general right to make changes without recourse.
• Interruption after the start: the financial consequences take into account the services actually provided, the unperformed part, the cause and the statutory rules. There is no automatic exclusion of all refunds.

For multi-day packages, the circumstances of each day and the significance of the cancelled part within the package are taken into account, without removing rights attached to the contract as a whole.

Force majeure and refund processing

Force majeure requires an obstacle that makes performance impossible without that impossibility being attributable to the organiser, taking into account whether it was unforeseeable or unavoidable. A weather warning, epidemic or administrative decision does not automatically constitute force majeure: its actual effects must be assessed.

Established force majeure may exclude additional damages. It does not permit the automatic retention of payment for services not performed.

Refunds due are processed without undue delay. The organiser communicates the procedure and timetable. A technical obstacle or lack of an immediate response to a form does not constitute a waiver of the participant’s rights.

Fees collected by the organiser, including through an intermediary, as part of a service that has not been performed are refunded with that service. Fees for a separate service actually performed and billed directly by a provider are handled in accordance with pre-contractual information and mandatory rules: Njuko fees are not declared non-refundable as a whole.

Paid extras, T-shirt and guarantees

The price, supplier, content, times or delivery arrangements for each extra are presented before booking. If a service provider contracts directly with the participant, its identity and terms must be clearly stated. A service that will not be provided cannot be charged as though it had been delivered.

Catering booked for a specific date falls within the statutory exception in Article VI.53, 12° of the Belgian Code of Economic Law. Other services, including massages, are not automatically excluded from the right of withdrawal simply because they are offered during the event. Where a right of withdrawal applies to a service, the period is fourteen days from conclusion of the contract. Starting performance during this period requires an express request; any proportionate charge and loss of the right after full performance are subject to the statutory conditions and required prior information.

Non-personalised T-shirt purchased online

The consumer may withdraw without giving a reason within fourteen days, starting on the day after the goods are received by the consumer or a third party they have designated, other than the carrier. They may also notify their decision before delivery. The UTHA logo alone does not make a T-shirt personalised for the participant.

Notify your decision by sending a clear statement to organisation@utha.be or to the registered office indicated in Article 1; the form below is optional. Return the goods to that address within fourteen days of notification. You bear the direct cost of return, unless the organiser has agreed to cover it or failed to provide the required prior information.

Amounts due, including the original standard delivery charge, are refunded within fourteen days of notification, using the same payment method unless expressly agreed otherwise at no cost. The refund may be withheld until the goods are returned or proof of dispatch is provided, whichever occurs first. The additional cost of a more expensive delivery option expressly chosen is not refunded. Only a reduction in value caused by handling beyond what is necessary to inspect the goods may be charged to you, within the statutory limits.

An exception for goods genuinely made to your specifications or clearly personalised must be disclosed before purchase. The agreed delivery date and method are stated when ordering. In the event of a lack of conformity, new goods are covered by the statutory two-year guarantee from delivery: contact the seller for repair, replacement or, where the statutory conditions are met, a price reduction or termination of the sale.

Preparation, safety and liability

Trail running in natural surroundings involves inherent risks: uneven terrain, falls, fatigue, changing weather and distance from emergency assistance. Participants assess their fitness, adapt their pace and comply with mandatory equipment requirements, published cut-off times and safety instructions for their race.

Acknowledging these risks does not constitute a general release of the organiser, its staff, volunteers or partners from liability. No provision excludes liability that cannot lawfully be excluded, including liability for wilful misconduct, gross negligence, or death or personal injury attributable to the organiser. Essential obligations and legal remedies remain unaffected.

Check that your personal insurance covers this sporting activity. The organiser’s public liability insurance must not be confused with personal accident or cancellation insurance. The cover actually offered is that communicated before ordering; no additional cover is assumed.

The sporting rules and practical information set out the race-specific requirements. Archives from a previous edition do not replace the 2027 information.

Complaints and applicable law

Send your request to organisation@utha.be or to the association’s registered office, with your contact details, registration reference and the subject of your request. Do not send your full bank card details or detailed medical records by email.

If an initial attempt to resolve the matter with the organiser has been unsuccessful, you may request assistance from the Consumer Mediation Service, within the limits of its remit: Boulevard du Roi Albert II 8, boîte 1, 1000 Brussels · contact@mediationconsommateur.be. You may still bring the matter before a court.

Belgian law applies without depriving consumers of any mandatory protections they enjoy in their country of residence where those protections apply. Jurisdiction is determined by the statutory rules; no exclusive jurisdiction is imposed to the detriment of the consumer.

An unlawful or unfair provision is disregarded. The other provisions remain applicable if the contract can continue in force. Acceptance of these terms does not constitute a waiver of mandatory rights, consent to advertising or a general authorisation to use your image.